Privacy Policy
At seraphiandor, we believe your personal information deserves the highest level of protection. This comprehensive privacy policy explains how we collect, use, and safeguard your data when you interact with our financial planning platform and educational services.
Information We Collect
We collect information to provide you with personalized financial education and planning tools. The data we gather falls into several categories, each serving specific purposes to enhance your learning experience and ensure platform security.
Personal Information
- Full name and contact details including email address and phone number
- Mailing address for course materials and communication purposes
- Date of birth and employment information for personalized financial planning
- Educational background and professional experience in finance
- Payment information processed through secure third-party payment processors
Usage and Technical Data
Our platform automatically collects technical information to improve functionality and provide insights into user behavior. This includes your IP address, browser type, device information, and interaction patterns with our educational content. We also track course progress, quiz results, and learning preferences to customize your educational journey.
How We Use Your Information
Your information serves multiple purposes within our educational platform. We analyze learning patterns to improve course content, send relevant educational updates, and provide customer support when needed.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Personal info, learning data | Contract performance |
| Platform improvement and analytics | Usage patterns, technical data | Legitimate interest |
| Customer support and communication | Contact details, account information | Contract performance |
| Marketing and educational updates | Email, preferences, learning history | Consent |
Data Sharing and Third Parties
We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance. Our partnerships with educational content providers and technology platforms are governed by comprehensive data protection agreements.
Important: We never sell your personal information to third parties for marketing purposes. Any data sharing occurs under strict contractual obligations that maintain the same level of protection as our internal policies.
Authorized Third-Party Services
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform operations
- Email service providers for course communications and updates
- Analytics services for platform improvement and user experience optimization
- Customer support tools for efficient query resolution
Your Privacy Rights Under Canadian Law
As a resident of Canada, you have specific rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA). We're committed to honoring these rights and providing clear procedures for exercising them.
Access and Control
You can request access to all personal information we hold about you, including details about how it's being used and who it's shared with. We'll provide this information within 30 days of your request, though complex requests may require additional time.
Correction and Updates
If you discover inaccuracies in your personal information, you have the right to request corrections. We'll update your records promptly and notify any third parties who may have received the incorrect information.
Data Portability and Deletion
You can request a copy of your data in a commonly used format for transfer to another service provider. You also have the right to request deletion of your personal information, subject to legal retention requirements for financial and educational records.
Security Measures and Data Protection
We employ multiple layers of security to protect your personal information from unauthorized access, alteration, or destruction. Our security framework includes both technical and administrative safeguards designed to meet industry standards for financial data protection.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted database storage with regular security audits
- Multi-factor authentication for administrative access
- Regular security updates and vulnerability assessments
- Secure backup systems with geographical redundancy
Administrative Controls
Access to personal information is restricted to authorized personnel who require it for their job functions. All staff undergo privacy training and are bound by confidentiality agreements. We maintain detailed access logs and regularly review permissions to ensure appropriate data handling.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Course completion records | 7 years | Educational certification requirements |
| Financial transaction data | 7 years | Tax and audit compliance |
| Marketing preferences | Until withdrawal of consent | Ongoing communication authorization |
| Technical logs and analytics | 2 years | Security monitoring and platform improvement |
International Data Transfers
Some of our service providers operate outside of Canada, which may involve transferring your personal information to other countries. When this occurs, we ensure that appropriate safeguards are in place to protect your data according to Canadian privacy standards.
Cross-Border Protection: All international data transfers are governed by contracts that require the same level of protection as Canadian law. We regularly assess the privacy laws of destination countries to ensure ongoing adequacy of protection.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.
Minor updates that don't affect your rights or our data handling practices may be made without advance notice, though we'll always update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Concerns
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our privacy team is trained to handle all types of inquiries and can assist you with accessing, correcting, or deleting your personal information.
seraphiandor Privacy Office
33721 S Fraser Way #101
Abbotsford, BC V2S 2C1, Canada
Phone: +12892442031
We respond to privacy inquiries within 5 business days and aim to resolve most requests within 30 days. For complex requests requiring extensive research, we may need additional time but will keep you informed of our progress.